USAID Ethiopia Jobs 2024

USAID Ethiopia Vacancy announcement

1:Computer Management Assistant

Location: US Embassy, Entoto Road, Addis Ababa, with possible travel as stated in the Statement of Duties.

Salary: $1276 – $2296 Monthly

Duration: Five (5) years. The services provided under this contract are expected to be of a continuing nature through a series of sequential contracts, subject to continued need, satisfactory performance, and the availability of funds.

Job Summary:

Within the Executive Office of USAID/Ethiopia, and two associated offices of USAID/USAU and USAID/Djibouti, the Executive Office’s Information Technology (IT) team is responsible for providing computer network operations and support for Mission’s approximately 250 staff. The position assists with the oversight and daily customer support of 250 staff using 20 network multi-function printers, 20 desktop printers, over 250 personal computers, mobile devices, including, but not limited to, iPhones, iPads, temporary duty phones, laptops, personal recovery devices, a server room with 10 servers, network switches, firewalls, a tape backup system, routers and 200+ Server-Based Computing (SBC) hard and soft tokens. Equipment is managed in the Embassy compound with several kilometers of fiber optic and unshielded twisted pair cabling covering multiple floors and buildings connecting to AIDNet through a local internet service provider and a backup link through a State Department managed satellite.

The IT Assistant will ensure EXO/IT support for the full life cycle of the Mission’s information technology needs. The IT Assistant will identify concerns and inconsistencies, support analysis and problem solving to resolve IT issues to improve IT practices, ensure improved consistency support for all offices, escalating any unresolved issues to the Supervisory Systems Manager, as appropriate. As a partner in the IT function, the IT Assistant will provide guidance and interpretation to all offices and ensure best practices within the EXO/IT team. The IT Assistant will both develop and maintain in-depth knowledge of Agency and Mission requirements, ensure personal organization and time management at work, collaborate with team and offices in all IT areas, and the efficiently track and maintain assigned work processes from start to completion. The IT Assistant will ensure that information technology issues within team(s)/offices are facilitated to resolution and will maintain accurate and complete IT documentation and tracking records, providing regularly audits to both paper and electronic files, as appropriate.

Benefits and Allowances:

BENEFITS: Group life insurance, medical coverage, annual leave and sick leave.

ALLOWANCES (as applicable): Meal allowance and miscellaneous benefit allowance.

TAXES: Cooperating Country Nationals are expected to comply with all relevant Ethiopian laws and regulations.

Skill and educational background

Two years of full-time post-secondary study (or the equivalent hours spread across a part-time study period) at a college or university, in Computer Science, Information Science, Computer/Electronics Engineering, or other related areas.

Prior Experience: Three years of work experience in providing application and hardware support in Networked Computer systems environment that includes maintaining and troubleshooting of Windows 2003 based servers, desktop computers, printers, UPSs, telephone systems as well LAN and Wan systems.

Language: English and Amharic at Level IV.

Application way


Eligible Offerors are required to complete and submit:

The offer form DS-174 (Application for U.S. Federal employment) which can be found in the U.S. embassy website; or
A resume in English
Letter of application (cover letter) that describes your experience with the evaluation criteria (Section III: Evaluation and Selection Factors), and
Contact information for a minimum of three and a maximum of five references, including at least two references with direct knowledge of the offeror’s past performance.

Deadline: May 3, 2024